Refund policy

At Namoly & Co, all sales are final. We do not accept returns or offer refunds once an order has been placed.

Exception – Damaged Products:
In the rare case that your order arrives damaged, we will review your request for a replacement.

To be eligible:

• You must record a continuous, unedited unboxing video from the moment the sealed package is opened until the product is fully revealed.

• The video must clearly show the damage.

• The request must be raised within 24 hours of delivery.

Please email the video along with your order details to: namolyandco@gmail.com

Requests that do not meet the above conditions will not be eligible for replacement.